Help with IT

Help & Support

TEL Team and Faculty Partners

The TEL team are available to support you with all elements of technology enhanced learning. Each Learning Technologist is partnered with a particular faculty and will provide regular drop-ins and specialist advice to that faculty. 

Martin Lynch Learning Systems Manager
Catherine Naamani Head of Learning through Technology (Professional Services Partner)
Carl Sykes Senior Learning Technologist (FCI Partner)
Elizabeth Jones Senior Learning Technologist (FCES Partner)
Sophie Meace Learning Technologist (FLSE Partner)
Lucy-Ann Pickering Learning Technologist (FBS Partner)
Neil Price Learning Technologist (Learner Analytics)
Barry Richards Senior Web Developer

Workshops and seminars

We run a regular programme of workshops and seminars about a range of TEL tools including Blackboard, Panopto, Online assessment and feedback, Vevox, and more. 

All workshops and seminars are listed on the CELT Events pages

Bespoke Training and Support

If you can't make it to one of our workshops you can request bespoke support. Whether it's for an individual, a small group or a whole team we will work with you to provide the support you need. 

Contact your Faculty TEL Partner (see above) in the first instance or email lta@southwales.ac.uk

IT helpdesk

For routine technical problems, or for urgent incidents you can log a call on the IT Helpdesk.

If the call relates to Learning Technology it will automatically be assigned to the first available member of the TEL team who will respond to you as soon as possible. 

Help for Students

Students access everything that is online via Unilife (note: this link is only accessible to USW students)


To see some of the support that is in place for your students visit the following: